Services


Sabanah's Key Services:

  • Free delivery in mainland France, Belgium, and Switzerland.
  • Free returns in mainland France, Belgium, and Switzerland.
  • 14 days to change your mind.
  • Guaranteed 100% French manufacturing.

A - Delivery and Return Information (Excerpt from Terms and Conditions)

1 - Where can I have my order delivered?
You can receive your order at your home or professional address, except for P.O. boxes, cafés, restaurants, and hotels.

2 - In which countries do you deliver?
We deliver to all European Union countries (excluding overseas territories), Monaco, and Switzerland. For other destinations, please contact us.

3 - In which countries is delivery free?
Delivery is free in mainland France, Belgium, and Switzerland.

4 - In which countries is the return free?
Returns are free in mainland France, Belgium, and Switzerland.

Please note that Sabanah cannot refund duties and taxes on returned products. Depending on the country, you may reclaim these by contacting your local customs office.

5 - What are the return conditions?
You have 14 days to change your mind.

You must first request a return authorization by emailing us at flajolet.noel@sabanah.com or calling +33 (0)1.47.16.16.17. You will receive return instructions along with the authorization.

Sabanah will arrange the product return via an appointed carrier, and only the shipping costs through this carrier will be covered by Sabanah, exclusively within the European Union and Switzerland.

If you arrange a return on your own, all return costs will be your responsibility.

In all cases, the product must be returned in perfect condition and in its original, undamaged packaging. It should include all accessories and manuals. Any product that is used, incomplete (e.g., missing accessories), damaged, deteriorated, or soiled will not be refunded and will be returned to you at your expense.

6 - How will I receive my refund?
Once the return is received and verified, the refund will be issued via the same payment method used for your purchase, without undue delay and within 15 days. Please note that credit card refunds depend on your card-issuing bank.

B - French Manufacturing

Sabanah products are crafted in collaboration with high-end French manufacturers, ensuring top-tier quality and craftsmanship.